“I was hoping to better understand the expected metrics or tangible impact by which Metlink is wanting to see Improvements - particularly on the Kapiti and Hutt Valley lines during peak hours.  

I particularly would like to seek information around what are the most common disrupters or delayers of services during these hours (by either reduction in services, delays, or other metrics you may have identified), what the average delay caused by them is for a customer, what the average frequency of these occurring is, and the notice period of which these are communicated to customers is (ie if there is frost on a line how fast ahead of the first cancelled or significantly delayed service is are passengers informed), what work is done to anticipate these problems in advance, and specifically the work programmes to address these main areas of concern (including revenue allocated and sources of this revenue). I would also be interested if Metlink had undertaken any work to measure the impact on customer behaivour, by these disruptors and delays (whether through business case development or other research).”